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Monday 11th July 2011 – Call Centre Focus

CNG launches telecoms division

CNG Business Services (CNGBS) has launched a dedicated outsourcing division focusing on the telecommunications industry.

CNGBS has developed its own range of outsourced solutions for providers with quality and service satisfaction at the forefront.

CNGBS monitors and manages the quality of customers’ calls through their Network Operations Centre (NOC) suite of solutions. This 24/7 service provided by CNGBS’s engineers monitors carriers’ performance, evaluates average success rates of calls placed to different locations on different routes and reroutes them hourly to ensure the highest call quality is maintained at the lowest possible cost.

Sanjeev Patel, md said: “The telecommunications market is a growing industry sector. We identified that there were opportunities to provide services twenty four hours a day, seven days a week, to those businesses who want to work more efficiently and provide a quality service for their customers while maintaining a commercially viable operation.

“We have developed our packages to focus on specific problems that we know these companies face. We have already had huge interest and will continue to develop the services on offer for our telecommunications customers.”